FAQs

 

How Secure Is Your Jewellery Shop? Ensuring Safety for Your Fine Jewellery Online Store

Your security is important to us. We use a tried and tested eCommerce platform called Shopify, used by millions of shops (including very big ones like Kylie Cosmetics) and encrypt all communication with 128-bit SSL encryption, so your data is very secure with us. Your. Data. Is. Safe.

Does AnnaJewelBox store customers' Credit Card information?

Absolutely Not! We do not store customers' Credit Cards; instead, we use the secure Stripe Credit card gateway to process payments. Stripe is certified to the highest industry standards and has obtained all necessary regulatory licenses. We don’t have access to customers' Credit Card information.

How Long Will Delivery Take from Our Fine Jewelry Online Store?

To serve you better and get the best prices, we are trying to deliver your order within one week, but usually we’re much faster – we deliver your orders by Royal Mail 1st Class, which takes one working day to get to your doorstep.

Returns and Exchanges Policy for Fine Jewellery and Gift Items

Sure, you have 30 days from the purchase date to return your item. Please send us the message for instructions. You can see our Returns Policy here.

How to Contact Us for Assistance with Your Jewelry Order

Please click on CONTACT US. We will be more than happy to help you.

How can I securely pay for my order at AnnaJewelBox's Fine Jewelry Online Store?

We’re accepting all major credit cards, debit cards, and PayPal through a secure credit card processing gateway.

Will My Order Arrive All in One Parcel from AnnaJewelBox's Fine Jewelry Online Store?

We will try to deliver items you ordered in one parcel; however, sometimes we will split it into a couple of smaller ones just to make delivery quicker. All deliveries are FREE unless stated otherwise.

How can I know about special offers and deals?

SUBSCRIBE TO OUR EMAIL LIST (look below, in the footer) and be the first to know about exclusive offers, new arrivals, seasonal sales and more.

How to Leave a Review for Your Jewelry Purchase at AnnaJewelBox: Fine Jewelry, Personalized Gifts, and More

Oh, we will be delighted if you can leave us a review! It not only helps the community, but also benefits us! Leaving the review is simple - click on the "Reviews" tab on the product page (above description), then click on the "Write the review", put your Name, email, Rating, Title and review, then click on "Submit". And that's it!