FAQs

How secure your shop?

Your security is important to us. We use tried and tested eCommerce platform called Shopify used by millions shops (including very big ones like Kylie Cosmetics) and encrypt all communication with 128bit SSL encryption, so your data is very secure with us. Your. Data. Is. Safe.

Does AnnaJewelBox store customers Credit Card information?

Absolutely Not! We do not store customers Credit Cards, instead, we use secure Stripe Credit Cards Gateway to process payments. Stripe is certified to the highest industry standards and has obtained all necessary regulatory licenses. We don’t have access to customers Credit Card information.

How long will my order take to arrive?

To serve you better and get the best prices, we are trying to deliver your order within one week time, but usually we’re much faster – we deliver your orders by Royal Mail 1st Class that takes one working day average to get to your doorsteps.

What if I want to return an item?

Sure, you have 30 days from the purchase date to return your item. Please send us the message for instructions. You can see our Returns Policy here.

How can I get in touch if I have a problem with my order?

Please click on the CONTACT US. We will be more than happy to help you.

How can I pay for my order?

We’re accepting all major credit card, debit card, and Paypal through secure credit card processing gateway.

Will my order arrive all in one parcel?

We will try to deliver items you ordered in one parcel, however, sometimes we will split it into a couple of smaller ones just to make delivery quicker. All deliveries are FREE unless stated otherwise.

How can I know about special offers and deals?

SUBSCRIBE OUR EMAIL LIST (look below, in the footer) and be the first to know about exclusive offers, new arrivals, seasonal sales and more.

How can I leave review for a product I purchased?

Oh, we will be delighted, if you can leave us a review! It's not only helps the community, but benefits us too! Leaving the review is simple - click on the "Reviews" tab on the product page (above description), then click on the "Write the review", put your Name, email, Rating, Title and review, then click on "Submit". And that's it!